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	Ticket	Subject	Type	Category	Status	Created
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Tenant:

Controls how drafts are handled: reviewed by agents, auto-sent, or auto-closed.

Default Mode

Min Confidence for Auto-Send

Always Review Priorities

Category	Mode
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Safety checks applied to every draft before sending.

Blocked Phrases

One phrase per line. Drafts containing these phrases will be flagged.

PII Patterns (read-only)

Other Rules (read-only)

Tag-to-category mappings used by the rules engine. These are code-defined and read-only.

Category	Subcategories	Priority
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Details