Email Support Bot

	Ticket	Subject	Type	Category	Status	Created
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FAQ

Response Templates

Configuration

Team:

Pre-written replies for common questions. When keywords match, this exact template becomes the draft — no AI needed.

Show:

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Controls how drafts are handled: reviewed by agents, auto-sent, or auto-closed.

Default Mode

Min Confidence for Auto-Send

Always Review Priorities

Category	Mode
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Safety checks applied to every draft before sending.

Blocked Phrases

One phrase per line. Drafts containing these phrases will be flagged.

PII Patterns (read-only)

Other Rules (read-only)

How each category is handled: priority level, what the bot does with drafts, and how many templated responses are available.

Category	Priority	Bot Action	Templated Responses	Subcategories
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Details